Returns & Exchanges

At GetKuwa UAE, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return eligible items within 14 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your GetKuwa account and visit the 'My Orders' section to select the items you wish to return and state the reason for the request.

2

Prepare the Package

Ensure the items are in their original, unused condition with all tags and packaging intact to qualify for a successful return process.

3

Schedule a Pickup

Once your request is approved, our courier partner will contact you within 24-48 hours to collect the package from your doorstep across the UAE.

4

Receive Your Refund

After our quality team inspects the returned goods, your refund will be processed back to your original payment method or issued as store credit within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing